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Frequently Askled Questions Regarding Design, Hosting, Email and Remote Monitoring

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Please click on the links below to view the FAQ answers.

 

Does JennTel design custom websites?
Yes. JennTel has been designing and hosting web projects since May 2000. Our design projects have been tailored for real estate, small medical practices, manufacturing, service industries, contractors and small business markets.

Are these projects optimized for Web 2.0 compliance and attributes?
Yes. Projects are seldom static, and need to have open channels to content management, blogs and social networks.

A lot of vendors advertise search engine index guarantees. What is JennTel's position on this?
It's true, there are businesses that use bulk email (spam) to advertise their claims to place your project on the first page of search engines. These same vendors are now even using robo phone calling tactics to subscribe customers to their services. Unless one has actual source code algorythms from Google etc., one can not make such a claim and be honest.

Placement is primarily determined by SEO standards of design, and the niche market area one falls into. Yes, one can bid on selected keywords, and adword schemes, but have little control over your monthly cost and ROI. This is a topic that deserves to be discussed in greater detail.

What Hosting Options does JennTel offer?
Jenntel is a strategic Internet Hosting partner with a nationally known Tier 1 provider. JennTel can offer Windows based and Linux/Apache based Virtual and shared platforms that include the top development features of Joomla, Wordpress, Ajax and more with a 99.9% reliability up time factor.

What kinds of email services does JennTel offer?
The typical platform for Apache and Linux based servers is Sendmail using POP and IMAP protocols. JennTel also offer Windows Exchange services as well. Regardless of your mail server choice, JennTel utilizes a filtering process that cans 98% of Spam, 100% of Virus based email, and provides each email recipient their own personal spam management portal where they can log in and check for any falsely quaranteened mail needing to be released and white listed. Domain level management offers wide flexibility with email management as well.

What if I am traveling on the road. Is email available to me trough my Blackberry or iPhone?
Yes. Your email accounts will include a version of webmail that you can log into from any PC or laptop/tablet. Your handheld devices can also receive email simultaneously. This is also filtered and JennTel will assist you with configuring your devices.

What is 24x7 Round-the-Clock Monitoring?
24x7 Round-the-Clock monitoring checks your critical systems every five or fifteen minutes at your option. Whenever it sniffs a problem, it sends an email or SMS alert showing the exact nature of the problem directly to us. And it updates our WallChart, a large screen in our office that shows the exact status of all our Clients. We’ll see the true nature of the problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – and radically boost your overall uptime.

What Does It Check?
Every five minutes, 24x7 Monitoring will…
  • Check that your server is up and running.
  • Check that you can connect to the internet.
  • Check any or all of your Windows® Services, vital components of your server’s operating system. Services provide, well, vital services that allow you to logon to your network, access the internet, even print your work.
  • Ping various network devices or remote offices that you need to do your work. Check TCP ports on your network, on other networks or at your ISP. If any of these ports are failing to respond, you may be unable to connect and do your job.
  • Check disk space to ensure it’s below a set threshold.
  • Check RAID devices to ensure that all disks are functioning correctly and data is safe.
  • Check your website to ensure it’s up and running and serving your customers.
  • Check other devices using SNMP.

If there’s a problem, we’ll be alerted instantly so we can take specific action to resolve the issue – almost always before you know you have one.


What are the Key Benefits?
Specific, informative alerts show us the exact nature of the problem. We can fix it faster.
  • Problems are almost always highlighted to us before you even know you have one. Uptime is maximized.
  • Alerts are routed to the right technician. He can fix it faster – and do it right the first time.
  • Alerts for mission-critical systems can be set by SMS day or night.
  • Costs just pennies per day.

Is there a free trial period for Remote Monitoring
There is a 30 day trial period.
  • Can I start off small with just the basics? Yes and that is recommended.
  • Will I be required to change existing service providers?
    No. They will appreciate the heads up notice and reporting for a quicker break/fix resolution as well as advanced pro-active alerts.




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JennTel Communications, LLC. P.O. Box 471337 · Charlotte· NC · 28247
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